Cheryl Lourdes
Amazing books which will help you to improve your Skills!
61 Secrets
My book is written to provide further hiring strategies to managers in the Learning
and Development Departments, Training Departments and Human Resource
Departments who are always interviewing and evaluating trainers and training
providers. Before reading on, ask yourself these following questions when hiring
any trainer or training provider:
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Will he (the word 'he' is referred to as the trainer or training provider) complete a needs analysis and customize content?
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Will he include creating a partnership between HR, the line manager and the
participants to ensure results?
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Will he explore your needs thoroughly with your best interest in mind so as not to simply sell you something off the shelf?
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Will he promise performance solutions or agree to recommend another trainer if your needs do not match his expertise?
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Is he relationship-focused? In other words, interested less in short-term
transaction dollars and more in long terms results and earned loyalty?
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Is he able to train your internal trainers so that the performance solution can be cost effectively rolled out to the entire organization?
Written by Cheryl Lourdes
7 Deadly Sins of Phone Selling
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The 7 Deadly Sins of Phone Selling is written to help every sales person not to commit errors during your phone call selling. Don’t ever be deceived with the idea that you can sell on the phone closing your eyes, even though you have done this a million times. You still need to write out your pitch (which I will be explaining to you soon) and you still need to have a clear mind on who would be your next client to call (even though you have spoken to this client a million times). I will take you through a journey where I myself personally struggled failures and finally understood how to become a master seller on the phone. You will come across case studies with real examples with my customers and things that you should do to win the right customer and to overcome the 7 Deadly Sins of Phone Selling.
Whether you are a first-time sales person anxious to close deals and to make the promotion, or an experienced sales person still searching for success, you will find it here, and that is my promise to you.
Get your sales team to Sell it Right the first time on phone and they will never go wrong. Phone selling is the most exciting process to secure a deal without meeting a client. 7 Deadly Sins of Phone Selling will help any sales person, tele-executive or trainer improve the way how the speak to clients and secure the deal on phone!
Written by Cheryl Lourdes
Testimonial
"Thank you for the insightful tips in the two days Selling It Right Workshop.
It gives me new perspective in approaching Cold Calling.
Good practice, practical tips, wonderful sharing.
Thank you Cheryl!May you have a fruitful day!"
September 2015 Participant
Jade Lim (Beyond Image Global Sdn Bhd)
"Thanks Cheryl for the selling tips provided at the workshop.
The script is powerful and ways of selling the programs are creative.
The workshop helps to increase sales knowledge and develop stronger consultative relationships with our clients.
The goal was achieved in a fun and informative manner."
September 2015 Participant
Jeanne Loh (Copeeps Solutions Sdn. Bhd.)
How We Fired The "Best"!
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How did we fire the best? Confusing and scary? Yes, that is what we did exactly! We fired the best interns. (We define the word ‘fire’ through our 3-stage selection process (see below).
You may not have heard, but internship is in-fact a new entry-level job. Make sure you don’t blow it, so that you can prolong your internship, impress your supervisors, and show off to full-time colleagues of yours that you are just as equally good as they are.
Written by Kavitha Letchmana and Cheryl Lourdes